NYSpins Casino Privacy Policy

At NYSpins, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at nyspins.com. We encourage you to read this document carefully before using our platform. By registering an account or continuing to browse our website, you acknowledge that you have read and understood how we handle your personal information.

Who We Are

NYSpins Casino is operated by SuprPlay Limited, a company registered in Malta under registration number C-74595, located in Swieqi, Malta. We are part of the SuprNation group, which also operates sister sites including VoodooDreams and Duelz. We hold licences issued by the Malta Gaming Authority (MGA), the UK Gambling Commission (account 48695), and the Swedish Gambling Authority (Spelinspektionen). These regulatory bodies require us to maintain strict data protection standards at all times.

As the data controller, we are responsible for deciding how and why your personal data is processed. If you have any questions about this policy or about how we handle your data, please do not hesitate to reach out to us via our NYSpins live chat (available 24/7) or by email at support-uk@nyspins.com.

Information We Collect

When you use our NYSpins online casino, we may collect the following categories of personal data:

Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username and 4t&9G&EVkUu!1Dv] created at NYSpins login
• Payment details such as bank account, card information, or e-wallet identifiers (Trustly, PayPal, Skrill, Neteller, Apple Pay, Visa, Mastercard, Paysafecard)
• Identity verification documents (passport, driving licence, proof of address) required under our KYC obligations
• Communications you send us, including via live chat or email

Information We Collect Automatically

• IP address, browser type, device identifiers, and operating system
• Gameplay data, session duration, betting history, and transaction records
• Cookie data and similar tracking technologies (see our Cookie section below)
• Log files and interaction data collected when you use our NYSpins casino mobile experience via browser
• Geolocation data to verify your eligibility and enforce country restrictions

How We Use Your Information

At NYSpins Casino, we use your personal data for the following legitimate purposes:

• Account management: To create and maintain your account, verify your identity, and enable the NYSpins login process securely
• Service delivery: To provide access to over 2,000 games, process deposits and NYSpins withdrawals, and manage bonuses such as the NYSpins welcome bonus and Marketplace loyalty rewards
• Legal compliance: To fulfil our obligations under UK, MGA, and Swedish gambling regulations, including anti-money laundering (AML) and responsible gambling requirements
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activity
• Marketing communications: Where you have given consent, to send promotional offers, updates about NYSpins bonus offers, free spins, and Drops & Wins promotions
• Customer support: To respond to your queries submitted via NYSpins live chat or email
• Analytics and improvement: To analyse usage trends and improve the overall performance of our platform

Cookies and Tracking Technologies

Our NYSpins casino uses cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you interact with our platform.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including maintaining your session after NYSpins casino login
• Analytics cookies: Used to collect aggregated data about how users navigate our platform
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns
• Preference cookies: Used to remember your language and regional settings

You can manage or withdraw your consent to non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on our site.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, at NYSpins Casino, we may share your information with trusted partners in the following circumstances:

• Payment processors: To facilitate deposits and process NYSpins withdrawal requests through methods including Trustly, bank transfer, Apple Pay, Visa, Mastercard, Skrill, Neteller, PayPal, and Paysafecard
• Identity verification services: Third-party KYC providers used to confirm your identity in line with regulatory requirements
• Regulatory authorities: The Malta Gaming Authority, UK Gambling Commission, and Spelinspektionen, as required by law
• Group companies: Other companies within the SuprNation group, which includes NYSpins casino sister sites such as VoodooDreams and Duelz, for internal operational purposes
• IT and security providers: Service providers who assist us in maintaining and protecting our systems
• Legal and law enforcement bodies: When we are required to do so under applicable law

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under UK and MGA regulations, we are typically required to retain transaction and account records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data ("right to be forgotten"), subject to legal obligations
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent to marketing communications at any time
• The right to lodge a complaint with your local data protection authority (e.g., the UK ICO)

To exercise any of these rights, please contact us via our 24/7 NYSpins live chat or email us at support-uk@nyspins.com. We will respond to all verified requests within the timeframes required by applicable law.

Security of Your Data

We take the security of your personal information seriously. Our NYSpins platform employs industry-standard encryption and security protocols to protect your data during transmission and storage. We regularly review and update our security measures to guard against unauthorised access, disclosure, or loss of your information.

International Data Transfers

As part of the SuprNation group operating across multiple regulated markets — including the UK, Sweden, and MGA-licensed territories — your data may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant supervisory authorities.

Responsible Gambling and Data

We use your data to support responsible gambling obligations. This includes monitoring your account activity to identify potential signs of problem gambling and, where necessary, applying self-exclusion or account limits. This is a legal requirement under our licences and forms a core part of our commitment to player safety.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data practices. When we make significant changes, we will notify you via email or through a notice on our website. We encourage you to revisit this page periodically. Your continued use of our NYSpins online casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team:

• Live Chat: Available 24/7 through our website
• Email: support-uk@nyspins.com
• Operator: SuprPlay Limited, Swieqi, Malta (C-74595)

We are here to help and will do our best to address any privacy-related concerns you may have promptly and transparently.